Influitive Supports our Marketing Goals
November 19, 2021

Influitive Supports our Marketing Goals

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

Influitive is used by our marketing teams, but product and sales have the ability to request content and campaigns within the platform. Initially, Influitive was designed to act as a community for our faculty customers to connect with one another and with us. It promotes unpaid advocacy and lets us keep a pulse on customer sentiment and new thought leader hot topics. However, over time, we've grown the use cases of this platform to include pulling in prospective customers to learn more about our brand and products as well as a bonus addition to virtual events - giving people a place to come continue the conversation.
  • Regular updates and new features.
  • Customer support and regular engagement with CSMs.
  • Easy to use!
  • Discussion boards could be managed a bit better.
  • All of our recent requests have been taken care of in feature rollouts!
  • Customers who participate in our influitive hub have a higher retention rate than those who don't (by over 90%!)
The support from Influitive is unmatched. Our CSM is always a phone call away and provides value adding support and services with every regular call. I believe that Influitive's support is one of the best things about this company and has really helped us feel secure in building out this platform further and to continue investing in it.
With our two biggest goals being community building AND promoting customer advocacy, Influitive is the perfect fit!

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Influitive is well suited for building communities and for companies with customer groups that like to engage and continue using - it may be less suited for customers who have a one time purchase and do not continue using products.