Amazing Community Impact!
April 13, 2022

Amazing Community Impact!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Digital Community

Overall Satisfaction with Influitive

We use Influitive to manage our day-to-day online community of just shy of 100k users. This helps us to provide daily connection and interaction experiences, as well as to act as a hub for discussions, updates, and resources. We have client-specific as well as organization-wide categories and rely on gamification techniques such as badges, levels, point structures, and store rewards to increase excitement and improve engagement.
  • Reporting - Helpful, user-friendly, ability to customize
  • UI - Organized, clear, compelling
  • Admin Navigation - Easy to understand and articulate
  • Discussion Threads - Ability to create folders and optimize organization
  • Custom Content - Ability to access and update more fluidly
  • Reporting - Ability to have access to all needed report items timely
  • 270% increase in engagement YOY since transitioning to Influitive
  • 78% CSAT Score
  • Over 15k active users
Influitive support is helpful and timely. From custom content requests and day-to-day questions to full community outages, they have been on the ball and able to get the job done efficiently. There have only been a couple of instances where thorough follow-up and escalation where required. It could help to have a bit clearer communication for emergency protocols.
We do not currently use Influitive for customers, so we cannot speak about this formally. As far as an internal community-building tool and generating retention and advocacy for our select user group, Influitive continues to come through.

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Influitive is well suited to support online communities of all sizes. Whether internal or external facing, Influitive is a great tool for training and development, engagement and retention, and more. Influitive may be the best fit for larger audiences vs. smaller ones, as this is geared to promoting and growing communities.