Building An Engaged Customer Community
April 12, 2022

Building An Engaged Customer Community

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We are using the Influitive platform to build a strong customer community that supports our health and retention and brand initiatives. We provide customers with unique content and experiences and opportunities to connect and learn directly from their peers. We also provide opportunities for customers to share their expertise and insights with their industry peers.

Pros

  • Integrating with Salesforce
  • Providing an infrastructure for us to engage consistently with our customers
  • Providing an engaging gamification platform

Cons

  • We would like to customize the metrics
  • We would like SSO
  • We would like customers to set separate and distinct passwords for each Influitive platform they engage with
  • We have a consistent pipeline of advocates for a host of reference activities from peer references and customer stories to customer and UX research to customer-generated content
Not sure if you mean our internal support for Influitive or the support we receive from Influitive's support team
Influitive was in place before I joined the company

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

No

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Yes

It is an easy-to-use platform that keeps customers connected to us and provides us with a committed cohort of customers who will not just provide references but also provide feedback to teams across the enterprise.

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