Influitive has been instrumental in growing our Customer Advocacy program
April 17, 2022

Influitive has been instrumental in growing our Customer Advocacy program

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We use Influitive to gather customer advocates in a space that allows us to share information, request specific actions for them to perform on our behalf, and reward them for taking the time to do such actions (reference calls, online reviews, case studies).
  • Offers templates that streamline the creation of content
  • Provides a well-designed interface that is easy to navigate
  • Includes integrations with multiple other providers
  • While they offer online support, some of the questions I have searched have not provided as much detail as I hoped or a suitable match. The items that do produce a result are quite well laid out, though.
  • More frequent updates and suggestions for new challenges would be helpful, especially those that are simple and for general use.
  • Increased social sharing of our content
  • Increased the number of online reviews
  • Enhanced customer engagement
Online support is good, not great. Interaction with CSMs is good but could be more proactive. Everyone is very helpful when asked, but additional suggestions and tips for enhancing our usage would be appreciated.
It has helped us to identify some of the most active advocates and leverage their activity into acts of advocacy. We are able to reach out more easily to those who are part of the advocate group. We are still struggling to make it a true community and encourage more interaction among members.

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Influitive is well-suited to inform customers of events and relevant content and make requests for actions you would like them to perform. It provides a method for managing discussions and allows us to easily reward them. It is not intended and does not provide options to make support requests or vote for product ideas.