Powerful training and reinforcement tool...with a touch of humor!
Updated May 15, 2025

Powerful training and reinforcement tool...with a touch of humor!

Susan Robbins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infosec IQ

We use Infosec IQ to train and test our employees on security awareness. I deploy several courses relating to one topic bi-monthly, and I deploy phishing campaigns on a monthly basis to a random group of employees. We have also installed Infosec's suspicious email report button on everyone's Outlook toolbar. Training is mandatory. I work with my manager to recognize those who reported the phishing and remediate those who were phished.

Pros

  • Produce courses that are short, efficient, and engaging
  • Provide a wide range of phishing templates with the ability to customize
  • Communicate new releases that are timely
  • Provide metrics that are easy to access and are meaningful

Cons

  • I have no areas for improvement to recommend.
  • Short engaging modules
  • Wide variety of customizable phishing templates
  • Ability to assign training/phishing to individuals
  • It's too soon to tell
The interface is easy to use to accomplish my tasks.
Infosec was recommended by one of our business partners. I am satisfied with our choice.

Do you think Infosec IQ delivers good value for the price?

Yes

Are you happy with Infosec IQ's feature set?

Yes

Did Infosec IQ live up to sales and marketing promises?

Yes

Did implementation of Infosec IQ go as expected?

Yes

Would you buy Infosec IQ again?

Yes

Infosec IQ is perfect for companies at any stage of the security awareness journey.

Infosec IQ Feature Ratings

Security Awareness Training
10.0
Training Content Library
10
Multilingual Training Content
Not Rated
Training Gamification
10
Industry-Specific Security Training
10
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
10
Security
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated

Using Infosec IQ

25 - Training, project management
1 - Training is fine
  • Phishing testing
  • Security awareness training
  • Security awareness communication
  • We haven’t
  • Benchmark against similar organizations
It’s important to continually reinforce security awareness messages

Evaluating Infosec IQ and Competitors

Infosec IQ Implementation

Very easy
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - Keep people informed
  • None

Infosec IQ Training

  • Online Training
  • In-Person Training
Efficient and effective. Responsive
Wide range of topics

Configuring Infosec IQ

Perfect
No - we have not done any customization to the interface
No - we have not done any custom code

Infosec IQ Support

Quick response
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No. Not in our budget
Yes - Yes
Every time

Using Infosec IQ

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
None
  • Phishing campaigns
  • None

Infosec IQ Reliability

It’s designed for small and large companies
I’ve never experienced an outage
I get what I need when I need it

Integrating Infosec IQ

Relationship with Infosec

Responsive and not pushy
Responsive and routed queries to the right person
Price break even though we are a small team
None

Upgrading Infosec IQ

Comments

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