Item: Keap
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We didn't implement InfusionSoft because it lacked the standard marketing automation features that other MAPs have, specifically dynamic content.

Return on Investment

Very negative. Lost time. Lost money. Again, I wanted to take a chance on Infusionsoft and it was overall a poor experience that has not only hit my bottomline, but my time as well.

For SMBs, here's what I'd rank higher than Infusionsoft
For CRM: Salesforce, AgileCRM, Zoho
For Marketing Automation: Marketo, Eloqua, Pardot - Hey, even MailChimp has a lot of campaign features now, with Mandrill for transactional email...

Other Software Used

Agile CRM, Salesforce Marketing Cloud Email Studio, Marketo, Oracle Eloqua

Likelihood to Recommend

I've worked with Eloqua, Marketo, Pardot, MailChimp, AgileCRM, Salesforce... you name it. This is hands-down the most complicated user experience I've seen.Not only is the terminology in the application (and during discussion) not industry-standard, it's just confusing. I've heard that business that use Infusionsoft spend a lot of money on freelancers and consultants to manage Infusionsoft for them. I can see why. With so many alternatives out there, this is just not an SMB friendly tool and I'm glad it's not something my clients are on. We took a chance and we were very disappointed.

Products Replaced

No

Infusionsoft is CRM and MAP?!? If it sounds too good to be true.. it was - but also a costly decision.

Software Version

Overall Satisfaction with Infusionsoft

Use Cases and Deployment Scope

Return on Investment

Alternatives Considered

Other Software Used

Likelihood to Recommend

Keap Feature Ratings

Evaluating Infusionsoft and Competitors

Products Replaced