Item: InMotion Hosting
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We are using it for website hosting. Unfortunately, in my opinion, it is extremely sub par. We wanted to upgrade to their VPS services as this seemed like a great choice and USUALLY staying with your hosting company makes everything easier.

BOY WAS I WRONG. Its been nothing but a mess. Sales said migration was included. Haha, joke on me, included int he fact that I can migrate the site myself, they won't help at all. Then their platform i is extremely broken. In my experience, it is buggy, and doesn't work as it should, and their support articles that their chat people love to send you are incomplete.

In my experience, the support team gets snarky with you fast, loves to push you to billing (so yes, they seem cheaper then much better options like Cloudways but in the end they are actually way more expensive because of the time it takes to deal with their support, bad UI/UX and bugs).

Pros and Cons

In my experience, being snarky
In my experience, lying to get the sale (or almost lying but not really lying)
In my experience, blaming the customer

In my opinion, UI/UX
In my experience, being decent
In my experience, removing bugs
In my experience, not saying anything to get the sale
In my experience, realizing your customer support team IS your sales team

Most Important Features

VPS
Customer Support

Return on Investment

Extremely negative ROI
In my experience, a complete waste of time

Alternatives Considered

Cloudways, SiteGround and HostGator

I selected them 10 years ago so decided it must be easier to stick with them. Boy was I wrong. I think Cloudways blows them out of the water. Don't use InMotion Hosting or be warned. You get what you pay for. In my opinion, their support is lacking and they just want to bill you for every little thing.

I will be recommending anybody on InMotion Hosting I work with to move to Cloudways. In my opinion, it's not worth the time and energy for the small savings.

Key Insights

Do you think InMotion Hosting delivers good value for the price?

Are you happy with InMotion Hosting's feature set?

Did InMotion Hosting live up to sales and marketing promises?

Did implementation of InMotion Hosting go as expected?

Would you buy InMotion Hosting again?

Other Software Used

Cloudways, WordPress

Likelihood to Recommend

In my opinion, avoid it at all cost. If I knew it was going to be this big of a hassle, I would have switched to Cloudways. Extremely disappointed how far down they have come in service in the last 10 years. I say, don't use them.
Don't believe these positive reviews they are paying people to get. I suggest you pay a bit more and get good service with Cloudways.

Support Rating

I think Support is really snarky. In my opinion, they think they have no influence on sales or customer experience, and they take a very long time. 3-5 minutes to PULL UP your account - I think if their backend software is that slow, they really should upgrade.

In my experience, they also don't fully read into the problem so if you email you spend time back and forth trying to explain to them what the problem is with THEIR platform. In my experience, the platform is extremely buggy. And their support seems to know nothing about it.

Oh, and in my experience, if you point out they are snarky, they will say you are an abusive customer.

InMotion Hosting Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Premium Support

No, I'm not spending more money with them.

Bug Resolution

Yes - No

You think you are saving money, but you are wrong. In my experience, in the long run InMotion Hosting WILL cost you more

Overall Satisfaction with InMotion Hosting