InsideSales PowerDialer Review
February 16, 2018

InsideSales PowerDialer Review

Pete Sowers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with InsideSales.com Predictive PowerDialer

InsideSales.com Predictive PowerDialer is used by our team of account managers within our inside sales department. It greatly helps our team stay in front of hot, new leads while they are still engaged on our website(s).
  • The speed in which we can call leads is astonishing. A simple one-click will populate the next record ready to be dialed.
  • I find the "Callback" function extremely useful. On any given record, I have the ability to set a callback at a specific time, any day of the week.
  • The "Local Presence" function allows me to call anywhere in the country without appearing to be an out-of-state number. This greatly increases the chance of the person I'm calling actually answering the phone. More engagement = more sales
  • Local presence sometimes crashes without warning
  • InsideSales has a tough time accurately recording inbound talk-time
  • The rate at which I can load record after record increases my productivity
We have a lot of leads that are generated over the weekend. The PowerDialer seamlessly organizes and manages the new leads and the time zones in which they are coming from.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Feature Ratings

Contact preview
10
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
Outbound dialing
9
Inbound routing
2
Custom caller ID
Not Rated
Click-to-call
10
Recorded voicemail drop
Not Rated
Dialer contact import
Not Rated
Campaign & list management
Not Rated
Follow-up calls
10
Dialer reporting & analytics
Not Rated
Dialer compliance
Not Rated

Using InsideSales.com Predictive PowerDialer

To the capacity in which I'm using InsideSales, it is fantastic. The small issues such as LocalPresence going down can be frustrating at times, but it is usually addressed in a timely manner.