Average Dialer Software, Has its challenges
December 04, 2017
Average Dialer Software, Has its challenges
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with InsideSales.com
InsideSales is used by our inside team to dial through prospecting lists as well as provide incoming call routing. InsideSales was implemented to move the inside team into Salesforce and improve rep productivity and tracking.
- Provides the ability to create one list for multiple users to dial from, people that are not the record owner.
- Click to call panel is straightforward for reps to use.
- Getting adequate support from InsideSales has proven to be a challenge. As a customer, you are required to do the heavy lifting of your own support and are left with issue workarounds in your business processes.
- Stability of the product has caused challenges with several outages and downtime. This has improved in the last six months but has definitely impacted us in the past.
- Reporting challenges are introduced when the data does not look as expected or changes with new releases.
- Product maintenance is very time-consuming for creating and managing seek lists, ensuring there are enough records to dial in the list and managing call paths for incoming phone calls.
- Incoming call functionality is extremely challenging with dropped calls and ring delays.
- Have been unable to tie any lift in the Sales activity to InsideSales