Love Insightly's intuitiveness!
June 05, 2015

Love Insightly's intuitiveness!

Laurie Enos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Gratis

Overall Satisfaction with Insightly

Blue Dog Marketing uses Insightly to track our clients, the work we are doing for each client, and any emails/conversations and project notes are stored there. It allows everyone in the company that is working with a specific client to see what was done on previous projects and who has had recent contact as well as who has done what work on a project.

I also love to store testimonial emails from clients in Insightly so when we need testimonials from a specific industry, we have them in one location to search. We don't have to have all our employees searching their emails for the testimonial email.
  • We can save all emails associated with a specific client or company. This way, if you are new to this client or were not copied in on an email, you can catch up.
  • Insightly is an easy to use CRM. It is easy to learn and easy to use. I didn't have to spend a great deal of time learning how to use it and I don't have to dedicate an entire day or week training new employees how to use it.
  • I love how you can associate people with a company. This way you can see who you should be including in any client contact.
  • I like the Opportunities section. I would like it to have an alarm that could remind me to follow up with opportunities, maybe every 60 days or 90 days.
  • I would love to integrate my invoicing into Insightly!
  • We have found that Insightly has increased our employee efficiency because all emails and information about clients is stored in Insightly. An employee only has to open a client's file to ready what has already been done and track where we are now with their most recent project.
  • Assigning tasks is easy and makes client work more seamless. Letting employees know expectations and tasks associated with clients makes a project run smoother.
I have used SalesForce.com. I hated it. I was too large, too many people in the companies I worked at had access and were always messing things up. SalesForce.com is not easy to learn and running reports is awful. You really need to take classes just to learn how to operate their CRM. Insightly is intuitive, which makes it so much more user friendly!
I recommend Insightly often. I let people know it is easy to use, not complicated with a lot of options that most small businesses wouldn't use. This CRM may not be appropriate for a 700 person company, but a small business owner, it is invaluable!

Insightly Feature Ratings

Customer data management / contact management
9
Workflow management
10
Territory management
Not Rated
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Reporting
8
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
10