A must-have for companies that love their customers
October 24, 2017
A must-have for companies that love their customers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom to manage conversations with our customers in real-time and to provide in-app popups that help them get around better. The entire organization uses it. We get more than daily questions from visitors merely browsing our site, who are then often converted to users and customers. It just streamlines the entire process of two-way communication and makes everyone involved seem more human.
- Customer chat - no lag, lots of options
- User behavior analysis - We can see all events done by the user and previous chat logs
- Marketing automation - since our users download a lot of content, we can't "merge" them into one person and therefore have to manually add or exclude email emails from mailing lists.
- Improved on-site visitor conversion
- Improved number of actions taken inside our SaaS tool
- Improved the onboarding process
I didn't use any competing products so can't verify.
10,000 to 25,000