Puts us in touch with our business performance.
January 04, 2018
Puts us in touch with our business performance.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We used Intercom to connect to and offer support to our customers and client. We also used it as a basic marketing campaign tool sometimes.
Pros
- This software enable us assign, reply, and close conversations across the company's website, social media, and mobile app.
- Operator Bot: This tool allows us hold conversations with our customers when our support staff are offline.
- Conversation tagging: This tool allowed me bring my colleagues into conversations with our clients simply by typing their names in the conversation.
Cons
- We had issues where customers had sent us messages on Intercom and we never received these messages.
- Intercom need be more focused on either being a sales, support or marketing tool; it tends to be everything at same time, thereby making it unable to provide a perfect experience in any of the earlier listed areas.
- Intercom provides us with key insights into our business' metrics; allowing us understand performance of sales and marketing campaigns.
- Serves as a guide to our business clients.
- Reduces the amount of resources dedicated to customer/client phone calls.
Less than 10,000
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