Item: Intercom
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Intercom is a telecommunications platform that we are using to manage chats as a system to help customers who need help. It is being used to provide service delivery and other digital customer and experience solutions. The business problem solved is the need to scale support to many users efficiently.

Pros and Cons

Customer service
Technology for support
Intuitive interface
User friendly

Pricing is expensive

Most Important Features

Scalability
Tech forward
Ease of integration

Return on Investment

Decreased unhappy users
Improved customer engagement

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Likelihood to Recommend

Intercom is great for scaling support across many users beyond traditional support tickets. It allows for real-time problem resolution allowing for happy customers. This allows for product support to be delivered in a way where fewer tickets are opened and pending and the support success rate stays high.

Live chat customer service scaled properly!

Overall Satisfaction with Intercom