Expensive Software But Does A Few Things Good
May 30, 2021
Expensive Software But Does A Few Things Good
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We are using Intercom for our Marketing and Support teams. Marketing team sends out newsletters and sets up different campaigns for different purposes, whereas the support team uses it for handling customer queries via email and live chat option, escalating relevant queries or bugs to the technical team. The technical team uses it to gather feedback from customers.
- Marketing Outbound Emails
- Customer Support
- Inbox Screen
- Intercom Customer Support Team Responsiveness
- Help Articles
- Outbound Email
- Inbox
- Help Articles
- Expensive
- Good Security
- Conversation Assignment Features and Preferences
- Limited Reports in Basic Plan
- Confusing Pricing Plans
We tried to switch to HelpScout in past however, that is purely for support and inbox management compared to Intercom which does a lot more and hence, our company had to come back to Intercom. We have not evaluated other softwares in the market yet because we already hold massive data in Intercom that would be hard to export, and import into another software.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes