Intercom is a complete and intuitive software
June 04, 2021
Intercom is a complete and intuitive software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is being used by the Customer Success department in my organization. It's a team focused on the user satisfaction of our product. I actually use Intercom everyday and, also, help other people to use it too. I wish Intercom was used by all my organization, because we should have more synergy between teams.
- Usability - Using the Intercom is very simple and easy
- Fast content delivery - messages arrive when and where I need them
- Helps user to become more independent
- New functionality (Series) is little more difficult to understand
- There is no possibility to archive a communication
- When the user doesn't open a message, it stays in the inbox, making it difficult to receive the others, and there is no way to clear this inbox
- Segmentation - without this feature, it would not be possible to send messages to a large volume of users
- Reactions - They help us to measure how our user's satisfaction is with the communication sent
- Fixed content - help us to fix certain content for our users
- Improved team efficiency
- Time gain
- It reduces costs in hours
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes