Implementation and Support as described - becoming a sales prerequisite
August 14, 2022

Implementation and Support as described - becoming a sales prerequisite

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is our primary chat assistant to capture leads from our website. We drive growth with targeted messages, and convert website visitors into loyal customers with personalized messages, bots, and real-time chat right when they need it. We increase engagement with coordinated campaigns, and onboard and activate new customers while re-engaging current ones with targeted messages, product tours, and email campaigns.

Pros

  • Respond
  • Service
  • Configurability

Cons

  • Training
  • Simplify
  • Integration
  • Increased lead conversion
  • Better customer retention
  • Increased engagement
Intuitive GUI with efficient use for support, sales, and marketing teams.
Intercom easily integrates with other tools in our tech stack - such as Outlook.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom drives our customer satisfaction and team productivity at the points in the sales cycle that demand immediate attention. Our best customer satisfaction comes from industry-leading support. The three layers of human, self-serve, and proactive supported us as we sought to build our leads and pipeline. Longer sales cycle customers still require bespoke attention, but Intercom fills a major gap.

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