Item: Fin by Intercom
Rating: 9
Author: Verified User

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

Intercom is a Customer Support Solution that seems to do a great job for support. One unique thing about Intercom is that it also has some built in AI that can be leveraged for increase efficiency! The Intercom product team is also very open to feedback and chases after improvement with a passion!

Pros and Cons

Pros

AI
Insights
Support

Cons

Product package offerings, sometimes they will only sell you a yearly subscription for some stuff.
Response times are good but not great for their support.
They could allow for more customization for their interfaces.

Return on Investment

High Customer Satisfaction
Fast Customer Service
Great for Efficiency

Usability

It is intuitive, but some very useful features seem to be slightly hard to find or in some cases even hidden. For example, to find some of the customized options, you have to dig so deep that you end up searching the internet to figure out how to access certain features.

Key Insights

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Likelihood to Recommend

Intercom is well suited when you need a platform for your support team to serve clients well! Everyone needs some support from time to time, and Intercom makes supporting your customers easy! I would say in cases where you want a product that is completely flexible, I would probably not recommend Intercom, because there are some limits to product flexibility in some scenarios.

Fin by Intercom Feature Ratings

Comments

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A Great Tool for Supporting Customers!