Using Intercom's FIN AI, I've been able to significantly reduce my response time!
December 20, 2024
Using Intercom's FIN AI, I've been able to significantly reduce my response time!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom's chatbot FIN to respond to our customer's support inquiries. FIN's AI uses our online knowledge base documentation to construct responses these inquires.
Pros
- Construct step-by-step instructions
- Allows agents to interact with the customer and return the conversation to FIN
- Allow agents to provide snippets of information to include as a resource
Cons
- Add FIN to the mobile app
- Add snippets to the mobile app
- Basically, expand the capabilities of the mobile app
- As a user, it enables me to reduce response and resolution times
- As a user, it enables me to obtain step-by-step instructions that I can pass to our customers
- As a user, it enables me to obtain step-by-step instructions that I can pass to our customers
It integrates with our knowledge base and our Zoho CRM, and Jira.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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