Overall Satisfaction with ion interactive
I use ion to support a client's digital media strategy. ion has the most robust tool as compared to the providers I vetted and great customer service that I have not found anywhere else.
- Customer service support is technically minded and answers questions immediately
- The Interactive content allows for a unique page experience I did not find with other drag and drop providers
- Training and support articles are vast and helpful
- The tool definitely has a learning curve but once you get the hang of it it's very easy to use
- The custom build fee is one standard fee, it is not based on the level of effort or time put behind the build
- I was surprised to find out there is a $250 fee for SSL certificate integration, this is high for the effort needed
- There is no undo button, I tend to save versions of a page when I feel it's in a decent place so I don't lose time in page build
- ion has helped us create hyper-specific landing pages easily and quickly.
- The customer support is knowledgeable which means I can turn around page design quicker than before.
- The tool much more expensive than our previous landing page solution.
ion is in a different league than other well-known landing page providers. They deal with many large organizations and their landing pages feel more professional than competitors. The key piece in my decision to move forward with them was their customer support and tool knowledge. We could hop on the phone with someone on the technical team and get outstanding questions answered. They were willing to work with us and get us training access ahead of time. Overall, a great experience.