ISL Light - a best in class remote support solution
February 27, 2026

ISL Light - a best in class remote support solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

Pros

  • Fast and easy session setup
  • Stable and reliable connections
  • Strong security standards
  • User-friendly interface
  • Unattended access capabilities

Cons

  • User interface modernization
  • Session management overview
  • Performance on low-bandwidth connections
  • Reporting and analytics features
  • Reduced downtime and faster issue resolution
  • Lower operational and travel costs
  • Higher internal and external user satisfaction

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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