isolved Reference Review Streamlining HR and Payroll
October 07, 2025

isolved Reference Review Streamlining HR and Payroll

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Onboarding/Offboarding

Overall Satisfaction with isolved

We use isolved for payroll, timekeeping, benefits, applicant tracking, and onboarding/offboarding. This provides a solution that can start with the hiring and onboarding of an employee, from there employees are processed into the HRIS payroll platform where they are able to clock in and out, submit their new hire benefit enrollment, and view their paystubs. We have workflows set up that allow employees to update their taxes and other information within the system and it goes through an approval process before changes are made for payroll. When employees leave, we complete offboarding through the system. It can be a full cycle platform based on each companies needs.

Pros

  • Customer Support
  • Vast Reports and Report Writer Capabilities
  • Timekeeping
  • Customizations

Cons

  • More workflow capabilities
  • Being able to preview documents without having to download
  • Ability to copy a standard report and modify it without having to start over with a report writer
  • Time savings for HR admin processes
  • More Accurate information and data
  • Employee Self Service gives more autonomy to employees
  • Carrier feeds to 3rd party vendors reduces errors for benefits and saves time as its automatically transferred to 3rd party system
They are very responsive and they have support for the specific issues. Clients receive a dedicated Support Representative with a back up dedicated support team. They also receive an Account Manager who follows up quarterly to discuss the company and future needs. They do have a support ticket hub, but it still needs a little work to fine tune it.
Payroll went from a 3 day process to a 1-1.5 day process. We have been able to remove DocuSign for taxes and new hire documents and employees are able to update and provide any changes as they happen. It has greatly freed up HR tasks which has allowed HR to look at optimizing other functions within the department and for employees.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

No

Would you buy isolved again?

Yes

There is always room for improvements and updates. More workflows and ways to make the process easier for both employees and managers as well as the HR department. More functionality improvements vs esthetics as the platform already looks great. More ways for a manager to be involved with their employees without having to add separate module.

isolved Feature Ratings

Employee demographic data
5
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
4
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
8
View job history
Not Rated
View company policy documentation
6
Employee recognition
Not Rated
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
Not Rated
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
7

Comments

More Reviews of isolved