Item: iSpring Learn
Rating: 8
Author: Brooke Brown

Use Cases and Deployment Scope

In our organization we utilize iSpring Learn for onboarding training, continuing education, on demand trainings, and follow up assessments. In our industry there are ever changing regulations and product lines that we are responsible for servicing, so this allows all employees from all of our locations to receive centralized education that is standardized but can also be customized.

Pros and Cons

The iSpring Support Team is incredibly quick and efficient.
Having the entire Suite, the integration is easy to handle.
Getting users set up within the program is well done.

I would like to see the integration between Learn and Cloud be more efficient.
Users tend to have difficulties resetting their own passwords.
In the future, I would like to see some capabilities in the in person trainings increase. You can set up the trainings, but having hybrid courses is incredibly difficult.

Return on Investment

We have seen a decrease over time of user engagement on the platform which has impacted business objectives and compliance guidelines.
We have had the ability to track compliance training scores and how that impacts their understanding of their job training.
Utilizing the assessments, we have seen and increase in overall achievement in our onboarding trainings.

Support Rating

The iSpring Support team is easy to reach and communicate with. Anytime that I have needed them to address an issue, they were more than willing to assist me with that. On occasion there were things that they could not assist me with, but they did offer as many trouble shooting guidelines that they could.

Key Insights

Do you think iSpring Learn delivers good value for the price?

Yes

Are you happy with iSpring Learn's feature set?

Yes

Did iSpring Learn live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iSpring Learn go as expected?

I wasn't involved with the implementation phase

Would you buy iSpring Learn again?

Yes

Other Software Used

iSpring Suite, Microsoft 365

Likelihood to Recommend

iSpring Learn does a fantastic job of providing a solution for companies that use centralized courses and lean towards creating their own. We have all proprietary information that we use to education our teams, and it is very easy to utilize Learn to spread that education. If a smaller company were to only use prepurchased compliance trainings, I dont believe that the software would be the best available for the cost.

iSpring Learn and Integration with Suite

Overall Satisfaction with iSpring Learn