Happy but Could be Happier
Benjamin Kaeding | TrustRadius Reviewer
October 12, 2017

Happy but Could be Happier

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

We love how easy IT Glue is to use to create and organize new documentation. We use It Glue document procedures configurations. Unfortunately, there is one major drawback when it comes to the ability to search. If this could be corrected, I think we would be much more pleased with it.
  • Organization by category or customer.
  • Editing is very easy and the ability to attach images and documents is wonderful.
  • The ability to link to other documents and related configurations is very handy.
  • The search has limited display space and is pretty useless.
  • An automated keyword "Tagging" function would be nice. We do this manually at the bottom our our documents now.
  • Having documentation that is easy to record and find is very important to any company wanting to be efficient.
I would recommend IT Glue more if the search was more functional. If this were corrected, it would fit just about any company to record standard processes and configurations.