Starting guests on a journey before their visit begins
June 30, 2022
Starting guests on a journey before their visit begins
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Iterable
We leverage Iterable as the backbone for our customer communications with it being completely interconnected with our ticketing system and website. This ranges from ticket delivery to our newsletters and all of the communication that we use with our customers pre and post-visit and includes email as well as SMS communications.
- API connectivity
- Event and Time triggered communications
- Intuitive User Interfaces to build communications
- Straightforward measurement tools
- Integrated suite of tools
- Excellent support team and Customer Success Managers
- Potentially more flexibility in pricing tier ranges
- Total subscriber management tools could be more intuitive
- We've seen a tremendous increase in revenue immediately attributable to our email campaigns
- Incremental transactions generated from follow-up messaging
- SMS implementation for seat reservations has greatly reduced customer wait times
We moved from another well-known brand to Iterable for ease of use, and the forward-looking nature of their organization.
1 to 5 million
Do you think Iterable delivers good value for the price?
Yes
Are you happy with Iterable's feature set?
Yes
Did Iterable live up to sales and marketing promises?
Yes
Did implementation of Iterable go as expected?
Yes
Would you buy Iterable again?
Yes
Iterable Feature Ratings
Using Iterable
4 - Digital Marketing and Sales
1 - Marketing
- Customer Journey
- Guest Satisfaction
- Visit preparation
- SMS for Reservations
- SMS ticket delivery
- Timed inventory communications
- real-time messaging for product availability
- customer satisfaction surveys