1. Home
  2. Collaboration Tools
  3. Webex App Reviews
  4. User Review of Webex App
Connecting cloud teams.
October 28, 2015

Connecting cloud teams.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

10.6

Modules Used

  • Desktop, Mobile

Overall Satisfaction with Cisco Jabber

Jabber is the communication lifeline for our company, where we operate in the cloud and have teams dispersed across the globe. It is less obtrusive than a phone call and 75% of the time you know your colleague is online and ready to respond to a quick question.
  • Very easy to learn and use.
  • Mobile app as powerful as desktop app
  • Integrated with your calendar and WebEx so it updates your status when you are in a meeting or presenting and sets the status appropriately.
  • Sometimes easier to get an employee's contact information that the company phone book.
  • Minor, but it takes from 5 seconds to 45 seconds to login and go "online" on the desktop version. May be my laptop connecting to the wifi.
  • Mobile app requires you to flip from the contacts screen to the message screen. You can't see both together.
  • Cannot reconnect back into a group chat if you drop out.
  • Makes me more productive
  • Allows me to get answer for customer quicker and sooner
  • Enables me to meet new people in my company and expand my network.
I find it purposefully built without all the extras. I've used Sync, Skype and Chatter. I like that it isn't as obtrusive as Sync, or as complicated and overbearing as Chatter. Great controls give the ability to invite others or know when others aren't available to communicate, such as when they are leading a presentation. I don't think many of the others have that.
Great tool for large companies (or small ones). Easy to connect to anyone. Integration of status with calendar and Webex is a massive +. User search is fast and efficient. Ability to view only those online makes communicating a breeze.

Webex App Feature Ratings

Project Management
10.0
Mobile Access
10
Search
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
9.0
Video files
9
Audio files
9
Document collaboration
9

Using Cisco Jabber

Great tool. Easy to use. An extension of your phone and email. Logical, simple, effective.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Chatting with colleagues
  • Transferring files
  • Checking online status
  • Accepting transferred files.
Yes - It is an incredible easy and simple interface. Updates from the App Store are not more frequent than other apps. It is a great port to the smartphone and an essential tool in my arsenal.