Jabber needs improvement
May 23, 2016

Jabber needs improvement

August G. Sanders | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jabber

We have replaced all hard line phones with Jabber and soft phones across the Converse world headquarters.
  • Chat
  • Verifying if someone is at their desk on in a meeting
  • Calls
  • Settings don't stay chosen for example, unchecking Start my calls with video, a lot of people here do not want to start with video.
  • Remember my open conversations doesn't stay checked, my usual OS is OS X 10.11.5. We are supporting Windows 7 and 10, too.
  • I would like to see a method for adding people outside of the organization to the address book and frequently called numbers.
  • I have no issue with making calls inside the organization from the added Contacts section.
  • I frequently find that Jabber needs to be reset, phones unplugged and replugged and computers especially PCs rebooted to get Jabber to work correctly.
  • I wish the user interface was easier to use I often need to go to someone's system to assist them with resetting the program to log in, re-added their user id and password under accounts settings.
  • In general I think of this program as needing a lot of hand holding to get it to function. A lot of people in the organization have given me the feedback that they have stopped using it because of too many issues getting it to work consistently and in general, have anxiety about having a call drop during an important meeting or call.
  • I'm not privy to the business cost except in a very general way. I know it has been expensive to start, iimplelment and maintain.
  • Honestly I think from a users perspective they wish we had stayed with regular desk phones. It needs improvement to gain their trust of the product.

Cisco Jabber Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Not Rated
Visual planning tools
Not Rated
Internal knowledgebase
Not Rated
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated

Using Jabber

Requires too much technical assistance to users, get more calls for supporting Jabber than other. A lot of people admit they don't use the product anymore after having to call tech support several times. They would rather pick up and use their iPhone.
Well integrated
Quick to learn
Unnecessarily complex
Requires technical support
Feel nervous using
Lots to learn
  • Chat
  • Adding contacts
  • Program needs to be reset a lot, more than two to three times per week.