Jabber needs improvement

Settings don't stay chosen for example, unchecking Start my calls with video, a lot of people here do not want to start with video.

Remember my open conversations doesn't stay checked, my usual OS is OS X 10.11.5. We are supporting Windows 7 and 10, too.

I would like to see a method for adding people outside of the organization to the address book and frequently called numbers.

I have no issue with making calls inside the organization from the added Contacts section.

I frequently find that Jabber needs to be reset, phones unplugged and replugged and computers especially PCs rebooted to get Jabber to work correctly.

I wish the user interface was easier to use I often need to go to someone's system to assist them with resetting the program to log in, re-added their user id and password under accounts settings.

In general I think of this program as needing a lot of hand holding to get it to function. A lot of people in the organization have given me the feedback that they have stopped using it because of too many issues getting it to work consistently and in general, have anxiety about having a call drop during an important meeting or call.