Jabber for Collaboration
November 01, 2018

Jabber for Collaboration

Deirra J. Footman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We used Jabber as our enterprise collaboration solution. During my time at a prominent healthcare organization, we leveraged Jabber to reduce response times, allowing problems, incidents, difficulties, and project updated to be communicated quickly. It saved time and cut down on excessive emails since we could ping each other quickly. The video chat features allowed for a more collaborative meeting experience when working remotely and the screen share features allowed us in IT to work with users for simple issues.

Pros

  • Ease of use - doesn't have a huge learning curve, doesn't require a lot of user training
  • Connects via multiple platforms - Android, iOS, Windows
  • Feature Rich - Allows you to do screen sharing, video conferencing

Cons

  • File transfers need improvement - File transfers can take some time and it often fails before completing.
  • Better iOS integration - occasionally the iOS app will go idle and cause missed calls.
  • Add Additional Line - I would like to be able to show all of a user's extensions on the client. This would be super helpful with admin-assistants
  • The efficiency in which Jabber allowed us to communicate and collaborate with our remote workers easily. We were able to resolve issues quickly with our users by reaching them over Jabber First.
  • Jabber offers a “single pane of glass” for collaboration. It combines Voice, web conferencing, desktop sharing and video chat. Saves on software costs and management times.
  • We were able to contact our agents without disrupting their call flow and assist users to resolve issues quickly.
We moved from Microsoft Lync to Jabber. The two had similar functions but Lync lacked the simple integration with our phone systems, and features like group chat and such.
Jabber is great for large businesses and businesses that have a number of remote workers so that everyone can keep in touch more regularly than having to send numerous emails. The Platform is easy to use and offers great features like screen sharing and video chatting all built in. Chats are logged to Outlook for record keeping. It allows meetings to be more collaborative and ties in with your VoIP phone systems and Webex.

Webex App Feature Ratings

Project Management
10.0
Mobile Access
10
Search
10
Communication
8.4
Chat
10
Notifications
10
Integrates with GoToMeeting
6
Integrates with Gmail and Google Hangouts
6
Integrates with Outlook
10
File Sharing & Management
8.9
Versioning
8
Video files
7
Audio files
7
Document collaboration
10
Access control
10
Advanced security features
10
Device sync
10

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