Jamf Pro has become a must in terms of Apple device management
March 09, 2020

Jamf Pro has become a must in terms of Apple device management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro allows us to manage our Apple devices with ease. We no longer need devices to be on-site in order to be updated, and the Self Service functionality has really empowered many of my users to resolve their own issues. Having a cloud-based MDM solution has allowed us to maintain updated systems more easily and support the users better. Also, the zero-day support that Jamf offers for new Apple operating systems allows us to support users who like to upgrade their devices as soon as new releases come out.

Pros

  • Zero-Day Support - Supports the newest operating systems on the day they get released.
  • Ease of use - Very intuitive in terms of management opportunities.
  • Self-service - Makes users more self reliant.

Cons

  • Tracking for devices - Although some other MDM's have this functionality, it is not something that is as possible in Jamf without putting a device into lost mode.
  • The amount of support that can now be handled by a smaller team has allowed savings for the institution.
I had previously been using Meraki Systems Manager and I personally find the user interface of Jamf Pro a lot more intuitive and easier to navigate than I did with Systems Manager. Ultimately, the feature set offered by Jamf at the price point made the decision very easy to make.
I have contacted support on many occasions with questions or concerns, and every time the support I receive is expedient and pleasant. I have not had a bad experience and it is nice knowing that when I have an issue or a question, that I can get on the phone or chat and have an answer in a reasonable amount of time.

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Mobile device management is no longer becoming an option for managing Apple devices, it is becoming mandatory, and out of the MDM options I have worked with, Jamf Pro is far and away the best product. If you are in the field of managing Apple devices in education or enterprise, this product can make your life easier. It also can support BYOD devices if that is something you need to manage as well.

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