Jamf Pro put an end to us getting Jammed up!
March 09, 2020

Jamf Pro put an end to us getting Jammed up!

Samantha Herren | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

We use Jamf Pro to manage and support all the macOS and iOS devices on campus. It saves us so much time with the policies, automatic installations, and streamline of use and upkeep. I love it.

Pros

  • Support - the support team at Jamf has always been quick, and super helpful when needed. In addition to the team at Jamf, there is a huge support community of other Mac admins that always willing to help.
  • Ease of use. Once you get it set up it is so easy to maintain, add to, and expand.
  • The sheer amount of possibilities of what you can do.

Cons

  • Captioning on all their training.
  • An updated composer application.
  • More training opportunities.
  • We added everything we have ever bought from Apple into Jamf, and we found some Macs that had grown legs and walked away.
  • Frees staff up to undertake other projects they had not had time to do before.
  • One negative is that 2 staff spend nearly 20 hours per week maintaining and upgrading the systems.
Previously we were using Apple Profile Manager. We had to circum-navigate around some of the barriers and hurdles. It was cumbersome and broke a lot.
Support is wonderful. They get back to you very quickly and work with you to solve any issues that may arise. Beyond the proper Jamf support, there is a huge breadth of community for Jamf. Jamf Nation, Slack channels, and subreddits...probably others I am overlooking. Also the Jamf National User Conferences are a great place to learn, network, and get help/see how others are using Jamf.

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

No

Would you buy Jamf Pro again?

Yes

Nomad
We love Jamf Pro. I would say if you have a small number of Macs and iOS devices or do not have much of an IT department you may want to go another route (like Jamf Now). It has made management of the Apple devices here on campus quick and easy. It has automated a lot of our set up processes where a new Mac would take us ~3 hours to set up (not all hands on) now it takes us less than 30 minutes (most not hands on)! We have had time to start implementing things we have wanted to do but had not the time nor resources to do (make packages to install on an end user's machine that they can run themselves as one example).

Using Jamf Pro

6 - All of them are in IT. 2 main Mac sysadmins, 1 person who updates the connections to the cloud server, 3 at the service/helpdesk.
2 - While we have a few people that can log in and perform basic help to end users - we have 2 primary people who manage, update, and support Jamf Pro.
  • Asset management
  • Software and certificate deployment
  • Remote management of university

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