Jamf Pro is the best Apple MDM out there
June 05, 2020

Jamf Pro is the best Apple MDM out there

Andrew Nickless | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

I use Jamf Pro across the entire school division. It makes iPad and Mac administration really easy and powerful. My saying at work is "Jamf is my second Co-worker," as it literally takes a huge load off me. If I need an app on an iPad or Mac, I just deploy it to self-service and email them back saying "it's ready for you to install yourself." Need printers reset? They go to self-service and reset the printers and reinstall them themselves.

Pros

  • Great customer service
  • Great trainers
  • Great Mac administration
  • Great at iPad administration
  • Great MDM solution

Cons

  • Integration with PRTG is missing
  • More Webinars could be done
  • Can be hard at first to learn
  • Very positive ROI
  • Less time on calls
  • Quicker response time
  • Less time deploying apps
Jamf Pro is a full solution. They have access to Apple's APIs more than Intune and other MDM solutions. Seriously, Apple uses Jamf Pro internally and they have Zero day support for all new macOS and iPadOS so why would you use anything else. Intune doesn't have the ability to do fine configuration like Jamf Pro does. It is built for Mac management specifically and does a very great job of it.
By far the best customer support I have yet to experience. I had a database error and they spent hours with me to fix it, hauled in software engineers, managers and other support people to fix the issue that I had created and we fixed it. They are based in America, which for Canada and the US, is great and they do not read from a script. The support persons literally love working at Jamf and it shows in how they help you.

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Jamf Pro is suitable for all mac and iPad MDM solutions and management. It's not only an MDM but an inventory solution as well. I would say, if you have a low number of devices then Jamf Pro may not be the best but if you get more than 100 devices then definitely look at it.

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