First class product with a first class support
Updated April 28, 2023

First class product with a first class support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

It is used to manage our mobile Apple Fleet. It is used across the whole department. It helps us to manage our company owned mobile devices, to keep them GDPR and policy conform and to make the enrollment process as comfortable as possible. Jamf offers a zero touch enrollment which helps us to minimize our work considerably.
  • Enrollment (Zero-touch)
  • Clarity
  • Awesome support
  • A chat support function within the tool
  • An the customers relation team should act a little more individually on customers requests
  • The settings should not be half transparent while not in edit mode
  • Cost saving
  • Less time effort for IT
Purchases are made directly through Jamf and not through a reseller or supplier. There was a test phase, accompanied by technical support, during which there was exceptionally good support. The price was unbeatable. There are many features that are not available with the other products. One of our legal entities has been using Jamf productively for over a year.

Do you think Jamf Pro delivers good value for the price?


Are you happy with Jamf Pro's feature set?


Did Jamf Pro live up to sales and marketing promises?


Did implementation of Jamf Pro go as expected?


Would you buy Jamf Pro again?


Google Workspace (formerly G Suite), TOPdesk, MS SharePoint
For managing apple devices, this is the best and clearest tool I have come across so far. Very functional for both company-owned and BYOD devices. Unsuitable for managing non-OS devices as Android is not supported.
Can be used in small, medium and large companies. Doesn't matter how many devices you have (should be at least 25 devices for Jamf pro)

Jamf Pro Support

Escalation of complicated thing are taking too long
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Escalation required
Need to explain problems multiple times