Service Desk - All you really need to get started
June 23, 2017
Service Desk - All you really need to get started
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
Jira Service desk is being used as a help desk and issue tracker for issues that my clients come across.
- Integration with other atlassian products.
- Cost of use.
- Simple. Does what you need to get started.
- Very little time to set up.
- Low feature set compared to Zen Desk.
- UI is not as friendly as other competitors.
- Helped manage multiple customer issues faster without relying on email only.
- Allowed the customers to know what they are being billed for.
I chose Jira Service Desk for the cost of service only.