Item: Jira Service Management
Rating: 10
Author: Ankit Khettry

Use Cases and Deployment Scope

JIRA is a must if you are working in a team - big or small. I've had a great experience using JIRA as an issue-tracking platform, it has helped me and my team manage and track all kinds of issues, bugs, new features, etc. It feels simple and intuitive to use and has a great, user friendly UI.

Pros and Cons

If you are planning to set up an Agile environment, try using JIRA. It works great, feels intuitive and is very easy to learn and get started with.
It helps manage the nitty gritty details of issues, tickets, bugs and features throughout the application/product lifecycle.

Atlassian has done a great job with building JIRA. I couldnt come across a single JIRA feature that could have been better developed.

Return on Investment

JIRA has helped improve the productivity of individuals, and our team as a whole, by automating the manual, boring tasks of managing details and documents pertaining to every task/subtask/issue/ticket/bug/feature/CR.
Agile methodologies and concepts are easy to just learn, but generally very difficult to conform to, especially if the teams are big. JIRA's automation has helped our teams adapt to these.
The dashboards help individuals keep track of the tasks they are assigned, the details of the tasks, and the time they have - and these details are just one or two clicks away. They also help measure productivity of an individual or the team average.

Alternatives Considered

There are quite a few good,powerful alternatives in the market. We choose JIRA thanks to its simplicity, intuitiveness, and its useful workflows.

Other Software Used

Bitbucket, Atlassian Confluence

Likelihood to Recommend

JIRA is very useful and very well suited if you are working with a medium/large team.

JIRA is especially well suited to Agile environments, as it automates most of the aspects of an Agile environment really well!

If you are working with a very small team consisting of, say, three or four individuals, JIRA maybe an overkill.

JIRA - A User Review

Overall Satisfaction with JIRA Service Desk