Best Project Management Software with great integration
February 08, 2018
Best Project Management Software with great integration
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Service Desk
As a product manager, it helps me plan the next tasks the dev team will have to assess and work on. As a team, we have a better idea of the structure of each project (epic, story, sub-task). It also helps our QA guy a lot since he is more aware of what's ready for testing and what's not. He can associate bugs with some issues and then send it back to the dev team. We also have more visibility on what's ready to put in production. So as a whole, JIRA helps us organize our dev task workflow and makes us more efficient.
- It is very much user-friendly, too easy for reporting an issue and updating its status, especially attaching the screenshot very easily.
- JIRA Service Desk is the tool that allows all stakeholders to be more proactive to communicate transparently. It especially helps the development team to work on Agile/Scrum methodology perfectly.
- The tool is pretty intuitive and it only takes a few attempts before you understand how the system works.
- Customized reports are not really flexible, easy to learn and generate for quality metrics in particular.
- It is more effective for small to medium-sized companies. It might not be suitable for a larger company with more than 5000-6000 users; it's only scaleable to a certain point.
- The fields are not dynamics. Once we choose a field, only related values are shown instead of irrelevant values.
- Jira provides one of the best suites of project management tools available. It's incredibly easy to manage both large and small teams for a variety of project types!
- Easy to: create tickets, comment and tag others to be notified, track history of the ticket including edits and comments, add assets for referencing (such as screenshots or spreadsheets), and organize tasks based on development/business value to prioritize major tasks vs minor tasks.
- Collecting and tracking all historic data concerning an issue, in this way you can perfectly track the history and what was said or not said. The ability to tag any one of your users in Salesforce style. I also love the active engagement that the system creates from conception to delivery: everybody is involved.