JIRA - Managing a Project Activity at your Fingertips!
Updated August 09, 2019

JIRA - Managing a Project Activity at your Fingertips!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with JIRA Software

JIRA is used by our Company to setup Epics and the associated Tasks that belong with the Epic. We then plan our Sprint (2 weeks) with Development tasks and track the progress of those tasks. If something happens that hinders the development of such task, we can easily put a block on that Task until the block can be removed (i.e. waiting on data cut from Agency). We can easily drop something into the backlog when needed.
  • Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed.
  • Notifications can be automatically sent out (if setup) to the Developer when new work is assigned.
  • Epics/Tasks/backlog items can be managed through an easy to use drag and drop process.
  • Agile. Easy to work with (very intuitive)
  • I don't have anything negative to say about the software.
  • As with any software, the GUI can always use improvement, but that comes with time.
  • It can lock up very briefly at times due to too many users.
  • We can manage 100's of projects at a time. I work on a DB Conversion Team and it can get a little hairy trying to keep everything straight. JIRA does that for us.
  • JIRA is easy to use and there is a very little learning curve for new team members.
  • JIRA allows for a 40,000-foot view or a 5,000-foot view. You can drill down as deep as you need to go, or take a step back and look down from the heavens.
Very structured in that once you learn all of the bells and whistles, you can easily manage 100 projects concurrently. Sprints can easily be adjusted, backlogged tasks pulled forward or tasks moved out. Auto notifications (once setup) will drive the development process so that hand holding is kept to a minimum.
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
JIRA was already in place when I joined the company, but it is better and easier to work with than anything I have worked with in the past. My last shop used RALLY and it was a total pain to grasp. JIRA offers more flexibility and setup options with your configuration.
JIRA is terrific for both large and medium project development work. It is very easy to build to scale based on your company's needs. As noted before, you can setup the configuration to manage Security (i.e. who can delete/create). You can set up auto-notifications that will alert a Dev team that new work is in the pipe.