JIRA - adapts to your software development process!
Updated July 31, 2019

JIRA - adapts to your software development process!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

JIRA has been a great replacement for Microsoft Team Foundation Server. Not only is it easier to use, but it's highly customizable by our organization without the need of external consultants. Bugs or feature requests are created throughout the whole company and then triaged into actionable tasks. The filter feature on the system dashboard helps a lot in this context.
  • Custom search queries can be saved and shared as filters.
  • Batch operations on tickets work well and you can choose if you want to notify others.
  • Ticket fields are highly customizable for easier creation.
  • Some operations take their time.
  • Default ticket settings are too complicated and complex for simple use cases.
  • Basically, there is no "one go to process". You can pick Kanban, Scrum, ... whatever you like. The user interface, therefore, looks quite mixed up on some occasions.
  • Development pace has been greatly improved.
  • Visibility of progress for better understanding of the development process.
  • End users are more likely to open up feature requests or bug reports.
Integration with 3rd party plugins works really well and improves the feature set of JIRA itself. We combine JIRA together with BigBrassBand's git module and bug reports from Usersnap, which help greatly, because of the attached screenshot.
Team Foundation Server was very hard to use and user adoption was negligible, although there was an integration with Visual Studio.
Getting started with JIRA is very easy with the cloud-based version. We eventually moved to an on-premise installation and data migration from the cloud-based test system was a breeze. Running and upgrading the software has been very smooth, however, the system resource usage in terms of RAM and CPU is quite high.
Editing fields almost everywhere works in place, attaching images and files works with drag and drop or copy and paste. Personally, creating advanced filters is the killer feature for me. You can point and click, and at one point you are allowed to enter and modify the query in the JIRA query language, which makes adoptions very easy and concise.
JIRA is a great match for nearly any software development process. It takes some time to customize everything, but then it's a great tool to keep your project organized. Feedback or bug reports from external users definitely need a way to triage before (this can be done using different JIRA spaces), otherwise, your lists will get cluttered and hard to manage.