I love Jira Work Management
March 25, 2025

I love Jira Work Management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Work Management

We use Jira Work Management to organize each product pod's sprints as well as to organize product discovery. Each pod has a backlog of tickets that includes background, acceptance criteria, and deliverables so that we know what's happening, how it happened, and when. Using this system has really increased our productivity.

Pros

  • Managing product delivery tickets
  • Managing customer support tickets
  • Delegating tasks to team members

Cons

  • creating a ticket as a follow on of a ticket that's already complete
  • going back to review what happened in the previous sprint
  • sprint retros
  • Tasks are organized with less meetings
  • We can easily shift priorities quickly and communicate it to the team
  • Tasks that are not ready to be done are easy to identify so that we can get more context
Now that I've been using Jira Work Management for a few years, it feels intuitive. However, when I first started, there was an employee who was far more familiar with Jira Work Management. They taught me the ropes so that I could learn the basics. Eventually we experimented with the tool and learned some new tricks, but it's best to learn from someone who already knows how to use it.
monday.com was our first attempt at using project management software, but we couldn't get the hang of it and nobody updated tasks. Management got even more confused with it so we switched to Basecamp. Basecamp is very simple and easy for small companies just getting into their project management. As you advance you'll eventually grow past what Basecamp can offer, then you'll need something like Jira Work Management.

Do you think Jira Work Management delivers good value for the price?

Not sure

Are you happy with Jira Work Management's feature set?

Yes

Did Jira Work Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Work Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Work Management again?

Yes

Jira Work Management is a great tool for organizing your backlog, understanding who has been assigned which tasks, understanding which tasks are coming up soon, and which ones can wait until later. You can even make tickets appear on the backlog of multiple teams if there's more work to be done and handoffs to manage.

Jira Work Management Feature Ratings

Project Management
10.0
Task Management
10
Resource Management
10
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

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