Item: JumpCloud
Rating: 9
Author: Nikolay "Niko" Akatyev

Use Cases and Deployment Scope

We use majority of JumpCloud functions for our core IT and security processes. It's our directory service and we manage access through SSO and LDAP to core systems. We also use it for onboarding and offboarding and we connected it with our HRIS. We use JumpCloud for device management both for Windows and Macs.

Pros and Cons

Directory service
Onboarding and offboarding of users
SSO

User-facing dashboard
Policy management for devices

Return on Investment

It was twice cheaper to use JumpCloud than the combination of other systems that cover all those functions (SSO, device managemetn).
It saves us 30% of time on onboarding and offboarding.
It prevented for us one incident during offboarding last year.

Support Rating

The support was good but now they changed from a Customer Success Management model and we didn't connect much with our new Account Manager.

Key Insights

Do you think JumpCloud delivers good value for the price?

Yes

Are you happy with JumpCloud's feature set?

Yes

Did JumpCloud live up to sales and marketing promises?

Yes

Did implementation of JumpCloud go as expected?

Yes

Would you buy JumpCloud again?

Yes

Usability

The admin panel is great. The user-facing UI can be improved.

Contract Terms and Pricing Model

I like it's modular pricing structure.

Likelihood to Recommend

JumpCloud is a great system providing value for its price. It particularly suits well If you are a young company that starts establishing its centralized user management and access management. It may be not the best tool for management of Mac devices but it is a good holistic solution that includes user management, access management and cross-platform device management.

A great system for security and growth

Overall Satisfaction with JumpCloud