JustWorks gets it- simply put, they Just Work!
December 12, 2018

JustWorks gets it- simply put, they Just Work!

Jessica Oliver, PHR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Justworks

JustWorks is being used across the entire organization. Being a small startup, it allowed us to offer numerous benefits to our employees that wouldn't typically be offered with our size organization. JustWorks gives my employees access to 4 different healthcare plans, FSA and HSA's, dental and vision coverage at a cost comparable to big companies. JustWorks handles all of our employee "paperwork", files our taxes at the end of the year, integrates with 401K, keeps track of PTO, anniversaries and birthdays, all employee historical data and so much more.
  • The JustWorks platform is extremely user-friendly. Everything is built in with a seamless user experience. 9 times out of 10, if my employees are looking for something, it is right in front of them.
  • JustWorks has amazing customer service. Every member of their team is equipped to answer any questions you may have. This is super helpful when you have an immediate need and can't get a hold of your Account Manager. They can look up your account, answer questions and relay the information to your Account Manager providing seamless communication.
  • JustWorks did an outstanding job walking my employees through their initial set up process. While hesitant about switching insurance carries, our Account Manager was able to answer every question we had with transparency. They even made suggestions about rolling over deductibles that had already been met and gave important information about current healthcare providers being in network.
  • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
  • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
  • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
  • We switched to JustWorks from another PEO and it saved us $14,000.00 annually.
We switched from TriNet to JustWorks for a number of reasons. TriNet's platform was outdated and consistently used third-party sites. None of their reporting was correct, nothing was integrated and my employees had an extremely difficult time finding and accessing anything they were looking for. Every time I called TriNet for help, I was rerouted 10 different times and could never speak directly to my Account Manager. Not to mention, JustWorks was significantly cheaper than TriNet.
JustWorks is perfect for a smaller organization that wants to provide their employees with competitive benefits. It allows the HR manager to focus more on hiring and less on administrative stuff while accurately tracking all of the important employee data. JustWorks sends reminders to the team when open enrollment is coming and keeps them up to date with other important communications.

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