For Course Creators who don't want the tech hassle
April 22, 2021

For Course Creators who don't want the tech hassle

Ashlie Pappas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kajabi

For all courses and membership. We've used AccessAlly and Wishlist Member in the past on Wordpress, but technically supporting a membership/course platform is a different animal, when something conflicts, doesn't work as it should, or goes down, it's an emergency and whilst we had the resources to support a Wordpress based platform, it was an area where the time and resources could be better used elsewhere.
Kajabi takes care of this. They're reliable and they offer a wonderful UX to the client.
Not everyone in our audience is tech savvy so it's vital that the interface must be intuitive, easy, and visually appealing. We'd always been boxed into creating this in a custom designed Wordpress site, but Kajabi provides this and does all the heavy lifting.

The ability to brand and customize every step of the user experience has saved tons of time and stress while providing our customers the great experience they've come to expect.
  • Ease of use
  • Reliability
  • Ability to brand
  • Ability to customize
  • Support
  • And I have to say it again, reliability
  • They've improved leaps and bounds, but their CRM is still subpar
  • They have great uptime, but it could be better
  • Affordability - I went in hoping to use their CRM feature and cut costs, but their CRM is lacking
  • They offer a shopping cart, but in terms of being able to customize and payment option, they have a ways to go.
  • It's saved hours (and tears) by having a managed course platform
  • It's provided an outstanding end user experience increasing customer retention
It blows them out of the water. There really is no comparison at all. Each of the others listed have some benefits, but none offering an end user experience the way that Kajabi does. HighLevel would be the closest, but they still have a ways to go.

Not offered in the listings were AccessAlly and WishList member. While these are wordpress plug-ins, I feel they are worth mentioning since if I weren't using Kajabi, I would be using one of them instead. They both leave the burden of technical upkeep on the company though, which is the primary reason we're using Kajabi.

I've considered moving back to AccessAlly because of the unique ability to communicate between the CRM and the membership platform, having lesson or content disbursement triggered by the CRM itself, allowing for a seamless marriage between any communication support for the course or membership and content release. (with Kajabi, and all of the others, you have to set up emails/texts/messages to coincide with the content release, which is fine unless you make changes and forget to go into one of the other areas to change it)

Do you think Kajabi delivers good value for the price?

Not sure

Are you happy with Kajabi's feature set?


Did Kajabi live up to sales and marketing promises?


Did implementation of Kajabi go as expected?


Would you buy Kajabi again?


It's well suited for the non-tech savvy who want to offer courses and simple email processes, for those who'd prefer to use their resources in an area other than tech support and creating / coding a membership site, for those who value efficiency while still maintaining an outstanding end user experience.

It's not great for those who want an all-in-one but have complex email campaigns, want to offer Google Pay or Apple Pay while taking advantage of Kajabi's shopping cart, or those who want to have full control over every single detail of the end user experience.

It's also not a good fit for those who rely heavily on gamifying their courses and memberships.