Not getting Keap is probably a mistake
April 11, 2022

Not getting Keap is probably a mistake

Tom Nunamaker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Infusionsoft by Keap

Overall Satisfaction with Keap (formerly Infusionsoft)

Keap is the glue holding the company together. It's our CRM master database, automation tool, reporting engine, and part of our sales process.

We duplicated several of the database tables with the API and maintained a local copy that is synced with the Keap database. If our servers ever go down or are hacked, we can restore the information from the Keap database. We have done a lot of API integration, which is quite easy to do with Keap. If the software doesn't do exactly what you need it to do, there are 3rd party solutions for MANY things...or you can code it yourself with the API.
  • Automation
  • API integration
  • Sending email broadcasts and tracking results
  • Create a default password for new contact records. This is a pet peeve.
  • Let users use their own SMTP server for email deliverability
  • Couldn't be where I am without it
  • I haven't had to hire people as I have automated many tasks
AWeber was too simple, and Salesforce was overkill and too expensive. To be fair, Salesforce is more oriented toward salespeople (which makes sense from the name). AWeber didn't have as robust of an API as Keap.

Do you think Keap delivers good value for the price?


Are you happy with Keap's feature set?


Did Keap live up to sales and marketing promises?


Did implementation of Keap go as expected?


Would you buy Keap again?


Great for small/medium business that need an integrated solution for CRM, sales and marketing automation. I am a solopreneur and I've coded many things to be more efficent. I couldn't have done it without the API. The automation is quite useful and VERY flexible. I love the campaign builder.

Our app uses over 600 tags. We segregate people and use tags to control access to member's area content and to control actions associated with member subscriptions and products.

Keap Feature Ratings

Landing pages
Mobile optimization
Email deliverability reporting
List management
Lead nurturing automation
Lead scoring and grading
Data quality management
Automated sales alerts and tasks
Not Rated
Standard reports
Custom reports
Role-based workflow & approvals
Not Rated