Item: Kentico Xperience
Rating: 10
Author: Nick Bushnell

Overall Satisfaction with Kentico

Use Cases and Deployment Scope

We are a Kentico implementer and have used it for many years. It is a fantastic platform to build on. We choose it because we get so much out of the box and we can extend it when needed. Its flexible and stable.

Pros and Cons

Pros

Flexible.
Reliable.
Stable.

Cons

It lacks a few levels of enterprise-level features within the online marketing module.
It lacks a few levels of enterprise-level features within the e-commerce module.

Return on Investment

Flexibility.

Alternatives Considered

Progress Sitefinity

Sitefinity is behind Kentico in feature maturity. It lacks the level of tech support that Kentico has. Sitefinity can also be harder to upgrade.

Likelihood to Recommend

Kentico is a bit of work to design and build to make sure it's easy for content editors. You can take the 'wrong' path and make it hard on editors. Upfront planning and on-going support are needed to get and keep a good implementation.

Kentico Xperience Feature Ratings

Kentico Support

Support Rating

The support staff is quick and does care about doing a great job.

Kentico Xperience Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Yes! They were able to fix it within a week, and include it in their normal patch cycle.

Comments

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Kentico is a flexible platform