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Promising tool, needs to find its footing among the heavyweights
December 13, 2023

Promising tool, needs to find its footing among the heavyweights

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

Social media monitoring was what we wanted to achieve using this tool. We needed a tool to aggregate all our social media interactions, listening to what users say and provide reports on all such interactions.
  • Omnichannel messaging for social media
  • Organises the interactions well
  • Decent insights in reporting
  • The tool lags at times and minor bugs crop up.
  • Learning curve is moderate. Can be made more intuitive.
  • Sometimes we need multiple clicks for certain simple actions which could have been eliminated.
  • No impact as we decided to not fully implement the tool.
Not on the roadmap at the moment. However, given that KC is a growing company, we expect to see it improve a lot in a short span of time and perhaps we may explore the tool once again in the near future.
There are times when it lags and this can happen if the volume is very high.
Unable to skip the rating, hence selected 5 on the scale
KC fails to punch up. More features, reliability etc come as an offering with other products.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

No

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

No

KC is suited well for social media listening/monitoring and engagement. However, with how twitter has pivoted, I think the offerings have dropped. Suited for omnichannel messaging but at the price point, UX, features list, KC should find some footing in this competitive market as there are many other tools that offer slightly better experience for the same price if not cheaper.