Khoros Communities
July 18, 2023

Khoros Communities

Swathi Shetty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

To get tips and tricks to improve product forums of our organization which is currently housed on Khoros

Pros

  • Connects me with the right voices from your user community
  • Brings webinars and discussions posts that I am interested in
  • This routes me to documentation and resources that I am looking for

Cons

  • Support tickets
  • efficiently scale your customer service activities. We are able to hit our SLA's quicker since many answers are easily found on Khoros forums itself
  • improve communication channel with our customers instead of them waiting on support tickets
Great choice for a fully customizable console. Great new features like the bounties via Influitive.
We use both. One for thought leadership and market discussions, one for more technical, product/offering based discussions

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes

Well suited to research before starting a new initiative or preparing for a new integration.

Comments

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