Item: Khoros Communities
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

Our community consists of a product support forum for primarily our freemium users. We are currently trying to refocus our community and encourage more strategic discussions around industry topics

Pros and Cons

Robust
Handling complexity

Clunky and dated Back-End UI

Return on Investment

Creating a support forum for our freemium users

Scalability is not just about handling complex use cases and enabling customization. It is also about making sure the tool can be used by many different people. The current Back-End UI is dated, clunky, slow to respond at times, and not very intuitive. This has proven to be a blocker to the productivity of my team and our larger department.

Customer Support

Haven't engaged with Khoros myself

Community Management with Khoros

Analytics is not flexible enough for today's standards. For instance, the inability to save views, dashboards, reports, and even share the URL of the graph you're looking at, makes me not enjoy the entire experience. I've resorted to subscribing to get a recurring email with the data I need so I can manipulate it in a spreadsheet myself rather than use the tool.

Insights Gained From Khoros Communities

Product feedback
New feature ideas

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Likelihood to Recommend

For large corporations, Khoros provides the customization and functionality your need to create the community experience that you want.

A classic enterprise solution: horsepower over drivability

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)