A classic enterprise solution: horsepower over drivability
April 28, 2022

A classic enterprise solution: horsepower over drivability

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

Our community consists of a product support forum for primarily our freemium users. We are currently trying to refocus our community and encourage more strategic discussions around industry topics
  • Robust
  • Handling complexity
  • Clunky and dated Back-End UI
  • Creating a support forum for our freemium users
Scalability is not just about handling complex use cases and enabling customization. It is also about making sure the tool can be used by many different people. The current Back-End UI is dated, clunky, slow to respond at times, and not very intuitive. This has proven to be a blocker to the productivity of my team and our larger department.
Haven't engaged with Khoros myself
Analytics is not flexible enough for today's standards. For instance, the inability to save views, dashboards, reports, and even share the URL of the graph you're looking at, makes me not enjoy the entire experience. I've resorted to subscribing to get a recurring email with the data I need so I can manipulate it in a spreadsheet myself rather than use the tool.
  • Product feedback
  • New feature ideas

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?


Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?


For large corporations, Khoros provides the customization and functionality your need to create the community experience that you want.