A classic enterprise solution: horsepower over drivability
April 28, 2022
A classic enterprise solution: horsepower over drivability

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
Our community consists of a product support forum for primarily our freemium users. We are currently trying to refocus our community and encourage more strategic discussions around industry topics
Pros
- Robust
- Handling complexity
Cons
- Clunky and dated Back-End UI
- Creating a support forum for our freemium users
Haven't engaged with Khoros myself
Analytics is not flexible enough for today's standards. For instance, the inability to save views, dashboards, reports, and even share the URL of the graph you're looking at, makes me not enjoy the entire experience. I've resorted to subscribing to get a recurring email with the data I need so I can manipulate it in a spreadsheet myself rather than use the tool.
- Product feedback
- New feature ideas
Do you think Khoros Communities delivers good value for the price?
Not sure
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
No
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