A great tool for our use case.
Updated April 14, 2026

A great tool for our use case.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Social Media Management

We used Khoros for several years with great success as a social media scheduling tool and for generating reports on social performance. In 2025, that changed, as the tool became "AI-forward", which as far as I could tell involved firing anyone who could help us with it and just letting things break with absolutely no ability to contact anyone or get anything fixed. At one point, they decided to stop paying their X API bill, and without warning, the X integration broke down. It was impossible to reach a human being or get any help during this time, and we were forced to schedule everything on that channel manually.

Pros

  • URL customization
  • Analytics.
  • URL customization.

Cons

  • Actual human beings who can help you
  • Keeping pace with competing tools
  • More reliable infrastructure
  • Better communication
  • Consistent reporting data that can be reconciled across channels.
  • Content type support across channels has enabled us to plan more dynamic content.
Khoros seems to struggle a little past a certain level of scale. More than 30 separate per day makes it difficult to view all content in the weekly calendar view, which is frustrating and could cause issues. However, the ability to schedule one post across multiple channels is hugely valuable and cuts down on a lot of duplicative work.
At the time of purchase, Khoros met a specific technical need that other vendors couldn't provide for us. Now, however, Sprout Social has this same capability, and Khoros is massively inferior to it on everything but price and some minor UX issues. At this point Khoros seems to be lagging badly behind most competing products.

Do you think Khoros Social Media Management delivers good value for the price?

No

Are you happy with Khoros Social Media Management's feature set?

No

Did Khoros Social Media Management live up to sales and marketing promises?

No

Did implementation of Khoros Social Media Management go as expected?

Yes

Would you buy Khoros Social Media Management again?

No

At this point I wouldn't recommend Khoros to my worst enemy. It's incredible how quickly they went from perfectly adequate to absolute nightmare, and I don't think anyone who tried to work with them would ever approve another contract here.

Khoros Social Media Management Feature Ratings

2.8
Boolean keyword searches
5
Filtering out noise/spam
1
Sentiment analysis
1
Broad channel coverage
4
5.5
Content planning and scheduling
6
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
5
7.0
Automated routing and prioritization
7
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
4.0
Twitter
1
Facebook
5
LinkedIn
5
Instagram
5
Pinterest
Not Rated
7.0
Campaign success analytics
7
Real-time tracking
Not Rated
Competitor analysis
Not Rated
5.0
Role-based user permissions & privileges
5
Mobile access
5

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