One platform, One Solution
April 26, 2022

One platform, One Solution

Samit Gupta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Great tool for centralizing social media and management.

Pros

  • Monitoring.
  • Analytics.
  • Administration.

Cons

  • Publishing different assets across in social social platforms, currently only same image/ video can be used across multiple channel.
  • Shared monitoring dashboards.
  • Detailed Export of reporting dashboard.
  • Management.
  • Campaigns segregation.
  • Analytics.
Analytics helps us in setting goals for our organization.
Monitoring.
Great tool for social media management.

Do you think Khoros Social Media Management delivers good value for the price?

Not sure

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Social Media Management go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Social Media Management again?

Yes

It's great for a small/ mid size organization. If we are looking at adoption for more than 500 users, then a little work has to be done in the automation part.

Khoros Social Media Management Feature Ratings

8.5
Boolean keyword searches
9
Filtering out noise/spam
9
Sentiment analysis
9
Broad channel coverage
7
9.0
Content planning and scheduling
9
Audience targeting
9
Workflow management
9
8.3
Automated routing and prioritization
8
Customer interaction histories
9
Bulk actions
8
8.7
Lead generation
8
Content marketing
8
Campaigns and promotions
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
10
9.3
Campaign success analytics
10
Real-time tracking
9
Competitor analysis
9
8.5
Role-based user permissions & privileges
8
Mobile access
9

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