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Impressed so far.
April 01, 2022

Impressed so far.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Certona (legacy)

Modules Used

  • Recommendations

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

We use Certona to provide product recommendations to customers, in an attempt to increase spending & provide suitable additional options.
  • Recommend products.
  • Provide related products.
  • Out of stock products recommended.
  • Un-related recommendations.
  • Basket value increases.
  • Increase in revenue per session.
Set in the middle as I haven't had to use the support team before.
Not a personal experience I have had, but marked high as my colleague speaks highly of the process.
Really impressed with how easy it is.

Do you think Kibo Personalization, powered by Monetate & Certona delivers good value for the price?

Yes

Are you happy with Kibo Personalization, powered by Monetate & Certona's feature set?

Yes

Did Kibo Personalization, powered by Monetate & Certona live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kibo Personalization, powered by Monetate & Certona go as expected?

I wasn't involved with the implementation phase

Would you buy Kibo Personalization, powered by Monetate & Certona again?

Yes

I think the tool is really good and has great potential. Just we often find irrelevant products being recommended also out of stock.