Kintone: A Database Service That's Highly Configurable, But You Need To Put in the Work
March 06, 2022

Kintone: A Database Service That's Highly Configurable, But You Need To Put in the Work

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kintone

I was brought into a not-for-profit organization that had already purchased Kintone and needed help using the product. I am there to understand clients' needs and translate that into making Kintone work for the organization. The organization uses Kintone to store data about their volunteers and the work they do, and I analyze their business processes, make suggestions for what would work best in the Kintone system, and then implement those solutions. I also serve as support while the organization uses the product and makes changes based on their needs.
  • Database storage
  • API connections
  • Availability to users - there's an app as well as a web interface
  • Some built-in functionality to help organizations that cannot add-in that functionality themselves
  • Better reporting tools
  • More clear documentation on how to develop solutions Kintone
  • Ability to measure the impact of programs by being able to save that data and produce reports easily
  • Ability to set up and edit the database easily, no coding experience required
  • Ability to connect databases with online forms for data collection
When I first started, I contacted the company to get some more info on how to best use the product. They connected me with a specialist that helps not for profits like ours. He made time to talk to me, multiple times, to answer any questions I had, and even offered to help make the changes we needed to make the product more usable.
We have some solutions but are still lacking in depth of information available. Kintone provides easy ways to set up databases, but its flexibility also means that if you don't understand how databases are created and used you may have trouble getting the results you want. The downloadable examples can be helpful, but organizations will still need to edit those.
Kintone won out based on a few factors. MS Access can be a good alternative, but you can have trouble with sharing the data when needed. We like the mobile app that Kintone provides as well. Compared to Trello, the price of Kintone was better, considering the differences in levels of service.

Do you think Kintone delivers good value for the price?


Are you happy with Kintone's feature set?


Did Kintone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kintone go as expected?


Would you buy Kintone again?


Good for organizations that need a flexible database system that they don’t have to build from scratch. Good for organizations that need a database they don't have to host or find a hosting provider for. Possibly not ideal for organizations that need a more 'turn-key solution, but the drag and drop interface that you use to build the forms and databases makes it easy to add and remove database columns.

Kintone Feature Ratings

Platform Security
Platform User Management
Platform Scalability