Item: Kintone
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Organizing client information and to-dos. A basic overall system to keep track of customer notes, bills, time, anything relating to the business so that we doesn't lose any important information.

Pros and Cons

Customization - Being able to create apps that fit my business needs
User ease - It's a very simple system to use and master
Look - I like the general look of the apps and simplicity

I'd like to see more options in app creating
Time keeping is something I would really like to be able to use better on this system
Invoicing would also be a nice additional system that we could use

Return on Investment

Ability to do what I want with the app
Lacks ability to mesh well with multiple apps and one client
I wish there was a section for a client and then apps inside of that for just one client

Support Rating

I've worked with Kintone support just a couple of times but they've always been extremely responsive, and knowledgeable. Any questions I have are answered in a very reasonable amount of time.

While I think it could be better, I'm not sure there is another system out there that does exactly what Kintone does. Many times creating a sales site or any sort of business site for your employees can be quite difficult but Kintone makes it very easy to do.

Alternatives Considered

Salesforce CMS and QuickBooks Desktop Enterprise

These systems have always lacked customization which is really where Kintone shines. That being said, Salesforce did allow a certain level of customization on a more grand scale for a giant company I worked. for.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Did Kintone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kintone go as expected?

I wasn't involved with the implementation phase

Would you buy Kintone again?

Yes

Other Software Used

Pipedrive, QuickBooks Online, Google Drive

Likelihood to Recommend

Kintone works well for a small business without an IT person. I don't see it being as successful for a smaller business with some of the inabilities to create additional lists. I think if I needed to know more information on a certain client it would be better if the systems meshed a bit more but it works okay for me since I know where to look for what I need.

simple ability to customize

Overall Satisfaction with Kintone